Creative Support

A question about an order is one kind of question. A question about how a tool fits into a project is another.

Mavriqio Customer Support is available for both.

Primary Contact:
service@mavriqio.com
Monday-Friday
9:00 AM-6:00 PM
China Standard Time (UTC+8)

CHOOSING A TOOL

Not sure which Mavriqio piece is appropriate for the kind of journaling, paper craft, stamping or embossing you want to try? Tell us the product you are considering and the type of project you have in mind.

We can help clarify the product information available on our store.

USING YOUR MAVRIQIO PIECE

Support may include product information, basic use guidance provided on the product page, care questions and compatible creative applications where documented.

Creative outcomes can vary with paper, pressure, ink, technique, material and placement.

ORDER & DELIVERY SUPPORT

• Order confirmation
• Address correction before shipment
• Shipping
• Tracking
• Delivery issues

RETURNS & PRODUCT ISSUES

• Returns
• Refund questions
• Damaged products
• Incorrect products
• Defective products

WHEN WRITING TO US

• Order number where relevant
• Name used on the order
• Checkout email
• Product name
• Short explanation

Photos may be useful for product damage or incorrect-item requests.

WHO OPERATES MAVRIQIO

Mavriqio is owned and operated by:

Chongqing Xinshixiang Network Technology Co., Ltd.

Business Address:
No. 3-9-755,
No. 15 Zhongshan 4th Road,
Shangqingsi Subdistrict,
Yuzhong District,
Chongqing, China

Customer Support:
service@mavriqio.com

Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM
China Standard Time (UTC+8)

Return Address:
Approved returns are sent to the same address shown above. Please contact customer support before sending a parcel.